Refund policy

Returns & Refunds Policy


Last Updated: August 22, 2026


At JENSKY PET CO., we want you to feel confident when shopping with us. If you are not satisfied with your purchase, please review our return and refund policy below.


30-Day Returns


We accept eligible return requests within 30 days of delivery.


To qualify for a return, the item must be:


  • In its original condition
  • Unused and undamaged
  • In its original packaging, when applicable
  • Accompanied by proof of purchase or your order number


Items that have been excessively used, damaged after delivery, altered, or returned incomplete may not qualify for a refund.


How to Request a Return


Before returning any product, please contact JENSKY PET CO. Customer Support.


Include:


  • Your full name
  • Order number
  • Item you wish to return
  • Reason for the return
  • Photos or video when the item is damaged, defective, or incorrect


If your return is approved, our team will provide return instructions.


Please do not send products back without first receiving return instructions from us.


Damaged, Defective or Incorrect Items


Please inspect your order after delivery.


If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible and provide clear photos or video of the issue.


Once verified, we may offer an appropriate resolution, including a replacement or refund.


Return Shipping


Unless the product arrived damaged, defective, or incorrect, customers may be responsible for return shipping costs.


Original shipping charges are generally non-refundable.


Refunds


Once an eligible return has been received and inspected, we will notify you regarding the status of your refund.


Approved refunds will be issued to the original payment method.


Please allow approximately 5–10 business days after a refund is issued for it to appear on your account. Processing times may vary depending on your bank or payment provider.


Order Cancellations


If you need to cancel or modify an order, contact us as soon as possible.


We will make reasonable efforts to accommodate your request, but we cannot guarantee cancellations or modifications once an order has entered processing or has shipped.


Non-Returnable Items


For health, hygiene, and safety reasons, certain opened or used pet-care and grooming products may not be eligible for return.


Gift cards, personalized items, final-sale items, and other products specifically marked as non-returnable are also not eligible for return unless they arrive damaged, defective, or incorrect.


Exchanges


The fastest way to receive a different item is to contact our Customer Support team for return instructions and place a new order when appropriate.


Missing Refunds


If an approved refund has not appeared after the expected processing period, please first contact your bank or payment provider.


If you still need assistance, contact JENSKY PET CO. Customer Support with your order number.


Contact Us


For questions regarding returns, refunds, damaged products, or order issues, please contact JENSKY PET CO. Customer Support using the contact information provided on our website.


JENSKY PET CO.

Better Care. Happier Pets.