Shipping policy
Shipping & Delivery Policy
Thank you for shopping with JENSKY PET CO. We’re committed to making your shopping experience as smooth and reliable as possible. Please review our shipping and delivery information below.
Order Processing
Orders are typically processed within 1–3 business days after your order is placed.
Orders placed on weekends or holidays will begin processing on the next business day.
Once your order has shipped, you will receive a confirmation email with tracking information when available.
U.S. Shipping
Estimated delivery time within the United States is generally:
5–12 business days after processing
Delivery times are estimates and may vary depending on the product, destination, carrier, weather conditions, holidays, or other circumstances outside our control.
Shipping Costs
Shipping charges, when applicable, are calculated and displayed at checkout before payment is completed.
Promotional free-shipping offers may also be available from time to time and will be displayed on our website when applicable.
Tracking Your Order
Once tracking information becomes available, it will be sent to the email address provided during checkout.
Please allow up to 48 hours for tracking information to update after your order has shipped.
Multiple Packages
Some orders containing multiple products may be shipped separately depending on product availability and fulfillment location.
If this happens, you may receive more than one package and tracking number. You will not be charged additional shipping fees because an order is divided into multiple shipments.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information at checkout.
If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has shipped.
JENSKY PET CO. is not responsible for orders delivered to an incorrect address provided by the customer.
Delayed Orders
Occasionally, deliveries may experience delays due to carrier operations, severe weather, holidays, customs, high shipping volumes, or other circumstances outside our control.
If your order is significantly delayed, please contact our customer support team so we can assist you.
Lost or Missing Packages
If your tracking information shows that your package was delivered but you cannot locate it, please:
- Check around your delivery location.
- Check with household members or neighbors.
- Allow up to 48 hours, as some carriers may mark packages as delivered shortly before final delivery.
- Contact the shipping carrier using your tracking number.
If you still cannot locate your package, contact JENSKY PET CO. Customer Support and we will review the situation with you.
Damaged Items
If your order arrives damaged, please contact us as soon as possible after delivery and provide:
- Your order number
- A description of the issue
- Clear photos or video showing the damaged product and packaging
Our team will review the issue and determine the appropriate resolution in accordance with our Refund & Return Policy.
International Shipping
International shipping availability, costs, and estimated delivery times will be displayed at checkout when available.
International customers may be responsible for applicable customs duties, taxes, or import fees imposed by their country.
Contact Us
If you have questions regarding your shipment or delivery, please contact JENSKY PET CO. Customer Support through the contact information provided on our website.
JENSKY PET CO.
Better Care. Happier Pets.